GDPR Compliance Website Privacy Policy

Here at MotoPro AG we take the privacy of our customers very seriously and we take great care to safeguard any personal information given to us whether that is on our website or through other means of communication.

This policy provides details and explains how we collect and use customer information and data.

By using our website's and/or providing us with your personal details you are agreeing to our Privacy Policy. Please do keep checking our Privacy Policy as we may need to update it without contacting you beforehand.

This privacy policy will be applied for all of our subsidiaries(ktmbasel.ch, ktm24.ch, husqvarna24.ch)

When will we ask for personal details?

We may ask for personal details for the following reasons:

You have placed an order on our website

You have signed up to receive our newsletter or communications from us

You have partnered with ktmbasel.ch and we need to ship goods to you

You have created an account on our website in anticipation of placing an order with us

You have applied for a paid position with us

Why do we ask for our customers’ personal data and how do we use it?

The main reason is usually because an order has been placed and we need to process this.

We will retain this personal data captured during the order process for the potential life of the product you have purchased to enable warranty claims and invoice requests to be serviced.

In addition we may ask for your permission to share information with you about technical or useful aspects of our products (e.g. how to fit a particular type of Parts), examples of our product in use (e.g. ktm software products) or to alert you to products we think might be useful to you or that are being sold at a discounted rate for a limited time.

We only contact our customers if they have agreed to being contacted by ktmbasel.ch

Passing data on to other companies and third parties.

We will never sell or pass on our customers information and/or data to any third party.

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How do we store supporter information securely?

We take great care to prevent the loss or misuse of any of data we hold for our customers. All information kept is held in compliance with the general data protection regulation and any other legislation that is applicable.

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Much of our communication with customers is through Email which is not a fully secured form of communication. We do everything within our powers to keep our systems protected as far as possible, but we are not able to offer any guarantees.

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We are unable to make representations about any other websites that may be accessed through links on our own website and our social media channels. These websites are independent from ktmbasel.ch and we have no influence over the site or how any personal data collected through these sites are kept and used.

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How can supporters change their personal details or ask us not to contact them?

If at any point you decide you do not want to be contacted by us or need to change your personal details please either email support: info@ktmbasel.ch, call +41 61 811 50 00 or write to us at: MotoPro AG, Hauptstrasse 171, 4422 Arisdorf (BL). All data will be amended or removed from our systems within 5 working days.

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Access Rights

Customers have the right to request copies of personal information and data as well as the details of how we use that information. Customers who believe that the personal information we are holding is inaccurate can request that it is changed by emailing support: info@ktmbasel.ch or call +41 61 811 50 00. If you would like more information about these rights, please contact support as above.

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If you have any questions about our Privacy Policy or would like further information, please do not hesitate to contact support: info@ktmbasel.ch